FAQs
Ordering
Where do I begin if I want to order something custom?
You can start by filling Custom Order Inquiry Form! Please include as many details as you can to speed up the process.
What determines the price?
We look at a few factors when we quote you: dimensions, the intricacy of the design, and the material. We’ll work with you to suggest the best option that will fit your budget.
What materials do you offer?
Wood (we predominantly use Baltic Birch Plywood), acrylic, mirror acrylic, and cardboard.
What colours do you offer?
We offer all colours in the spectrum! Here's our standard colours:
If you have a specific colour in mind, we can match it as close as possible for an additional $10 per colour.
For mirror acrylic, we offer gold, silver, and rose gold.
How big can you make the items?
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Wood: Unlimited size, we’ve laser cut things as wide as 9 feet and as tiny as 1/2 inches.
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Acrylic: The board size is unlimited, however we can only do a seamless one-piece as up to 29” x 17”
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Mirror acrylic: 24” x 12”
What’s the turnaround time?
Depends on the project. For most single orders, we can get them done within 3 days. Send us an email if you need it done much sooner and we’ll let you know if we can squeeze you in. We’ve delivered projects in under 6 hours. For a larger quantity of orders, please give us at least 3 weeks notice.
Where can I pick up my order?
We're conveniently located in South Burnaby, near Metrotown and just a 5-minute drive from River District. Enjoy free pickup at your convenience. Alternatively, we can arrange a third-party courier for a small additional fee (approximately $25, depending on your location) or mail your order.
Is there a minimum order?
There is no minimum amount, but there is a minimum of $50 for every custom order. If you have a tight budget, look over in our big selection of pre-made designs that you can customize!
Can we provide you with the design? If so, what format?
Yes, please! You can provide us with your design as long as it’s in a vector format (.eps, .ai, .pdf). Images containing copyrighted material, profanity or obscene gestures will be rejected.
Payment
What payment methods do you accept?
Our preferred methods of payment are e-transfer, cash, or cheques. However, we do accept Visa cards too.
How much of a downpayment do you need?
A 40% deposit is required before we proceed.
Pick Up / Delivery
How much do you charge for delivery?
For small items, we would arrange a third-party courier for a small additional fee (approximately $25, depending on your location) or mail your order. For larger items that require on-site installation, our delivery + setup fee start at $150. Please email us info@boxnotbox.com to discuss further.
Can I pick up the items to save money?
Absolutely! You can schedule your pickup here https://boxnotbox.com/pages/pickup
Set Up
How do I attach the sign to the backdrop I rented?
We provide a generous roll of fishing line with every signage purchase and rental. Just tie it around the highest point of your signage and hang the other end onto the photo wall. If you want to permanently attach it to a smooth wall, please do let us know and we’ll prepare the sign that way.
Disclaimer
Each item is made to order, resulting in unique variations in grain direction and color. Please embrace these subtle differences as a testament to the handcrafted nature of our products.
Our items are not toys and should be used with adult supervision. Box Not Box is not responsible for any harm resulting from the misuse of our products.